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Shipping & Returns
Shipping & Returns
For orders within Australia:
Returned item must be post marked within 14 days from initial receipt of item.
We stand by our products and offer a total quality guarantee. Our products will be free from any material defects or faulty workmanship however if a defect manages to slip thru undetected prior to sale, this defect will become apparent within 90 days and you will receive 100% of the purchase price by either an exchange or refund. Wear and tear is not covered by guarantee.
Different computer screens will display colours in the photos differently. As such, displayed colours should be used only as a guide and expect some slight differences when receiving your product.
Care and Cleaning of your Sheepskin Coat or Vest
Before wear and when new, spray the suede (outer) of your sheepskin coat/vest with a rain and stain guard that is made for suede or leather. This will protect it against water spotting and will help it resist soiling. Re-apply yearly, especially in autumn or re-apply after vest becomes wet and has been fully dried.
To spot clean the wool of the coat/vest, mix a solution of sheepskin shampoo and conditioner and water and sponge through the wool. Do not soak through to the suede. Brush the wool when nearly dry to fluff it up.
To spot clean the skin of the coat/vest, using a suede sponge or suede brush only, brush the suede (outer) of the coat/vest brushing in the reverse direction of the nap. A layer of baking soda applied directly over soils or stains will help with liquid or grease spots. Sprinkle directly over stain and allow to sit for 1-2 days. Using a vacuum cleaner and a clean brush attachment, vacuum the baking soda to remove from coat/vest.
Also, alcohol free wet wipes (such as baby wipes) are very effective in removing light soling. Wipe over in the direction of the nap 3-4 times (never rub in both directions as this will scuff the nap) and leave to dry naturally.
The most important thing to remember about cleaning a coat/vest is to try to clean the spot or stain as soon as it occurs.
When a coat/vest becomes soiled overall, it should be professionally dry cleaned by a dry cleaner specialising in leather, suede and/or furs. Be sure to ask if the dry cleaner is experienced with leather, suede or sheepskin.
If your sheepskin coat/vest ever becomes significantly wet, be sure always that you dry the coat/vest slowly without placing it in direct heat. Once it dries completely, remove water spots with a suede sponge or suede brush, then re-apply rain and stain guard.
To store your sheepskin coat/vest, placing an old cotton shirt over the top of your coat/vest will help prevent dust soiling. Never store your coat/vest in plastic for long periods as the sheepskin cannot breathe and condensation may occur. Hang and store in a cool place away from direct sunlight.